Freelance Work

Program Manager                                             Oct. 2018 - April 2021
Division: Community Engagement
Human Rights Campaign DFW Steering Committee

Managed a team of 20 building a robust community engagement strategy engaging volunteers and 50 strategic stakeholders (employee resource groups, community organizations, coalitions, and marginalized communities) in the planning of 53 outreach events to support organizational growth and impact initiatives.
 
• Designed and led Design Thinking Workshop to redefine goals during COVID-19 resulting in 130 social media engagements, 22 political volunteer hours, 5 community partnerships, 2 outreach events with 237 non-member participants, and $3,135.92 donated to community causes.
• Spearheaded Statewide recruitment for Volunteer Trainings on Diversity Equity Inclusion, Transgender 101, and Transgender 102.

Program Manager                                             Jan. 2017 - Jan. 2019
Division: Marketing and Communication
Human Rights Campaign DFW Steering Committee

Managed a team of 5 and worked cross-functionally with 7 departmental leads to develop and deploy a marketing strategy that encompassed brand positioning, multi-channel communications, and growth initiatives with a focus on fueling grassroots movement and fundraising initiatives.

• Copyedited content and created 155 graphics for print media and digital communications.
• Pioneered 12 #HRCMondays CX experiences, building partnerships with11 community organizations, and fundraising $2,000.

Interim Executive Director                               March 2015 - Oct. 2016
Real Live Connection (Dallas Teen Pride)

Restructured organization day-to-day management and 17 staff to stabilize programs and enhance services.
 
• Forged community partnerships by attending 100+ community events and sitting on 6 nonprofit boards.
• Brokered Dallas Pride partnership to include a Teen Pride Zone within all Pride events moving forward.

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Strategist                                                           Aug. 2014 - March 2015
Division: Brand and Communication
Real Live Connection (Dallas Teen Pride)

Developed and led nonprofit marketing strategy including brand and social media strategy, CRM engagement, and CX design.
 
• Leveraged audience segmentation and creative testing to achieve 420% higher participation in events.
• Campaigned 6 presentations, amplified verbal and written communication, and facilitated collaborative trainings regarding LGBTQ Youth Inclusion, Youth Homelessness, and Teen Pregnancy.

Researcher                                                        Sept. 2014 - Dec. 2014
Special Project: Community Assessment Advisor
YMCA

Utilized a range of methods including benchmark study, interviews, surveys, market research, and walkthrough analysis to assess the Teen Friendliness of 8 YMCA facilities and draft report to complete grant qualifications.


Additional Work Experience

Project Manager                                                Oct. 2012 - Current
Kosary Cabling Inc.

Provide telecommunications services to customers by combining technology with product expertise in Data Networks, Structured Network Cabling, Surveillance Systems, Telephone Systems and Wireless Systems. Oversee business interactions (emails, billing, project proposals, product delivery, and quotes). Improving profit margins by 170% by streamlining operations, workflow, and negotiating competitive vendor contracts.

Graduate Teaching Assistant                          July 2011 - May 2012
University of Kansas

Design Methods and Industrial Design Studio | Spring 2012
Human Factors | Fall 2011

Mentored and assisted 50 undergraduate students and 8 graduate students through qualitative and quantitative research process, product ideation, and concept testing for Wayfinding Solution Project, Mobile Technology for Elderly Project, Affordance Analysis and Anthropometric Analysis.

Graduate Teaching Assistant                          July 2011 - May 2012
Special Project: Interaction Design Student’s Master Thesis
University of Kansas

Collaborated with visually impaired master student to define requirements for low fidelity prototyping tool to include visually impaired users earlier in the design process. Created functional paper prototypes using Pen Friend and RIFD technology. Planned and facilitated usability tests. Summarized verbal and tactile analysis of usability test results and recommended changes for research.