Usability Testing

route me Prototype

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Task Analysis Testing

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Gesture Analysis

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Project Overview

Design Team

Adriana Guzman

Bob Bartels

Cozette Kosary

Duration

15 Weeks, Spring 2012

Deliverables

Check-in Kiosks

Check-in Application

Waiting Areas

Publications

Finalist in Steelcase's Nurture Collegiate Healthcare Design Competition.

Mentioned in Blog and Published in November 2012 Issue of Design Healthcare

The Competition's Problem

Challenged with this year’s theme of “supporting mobile work in healthcare,” students will research the current issues facing a clinical healthcare environment of their choice, determine opportunities for improvement, share their thought process, and prepare presentations demonstrating solutions that support the mobile work of healthcare professionals by accommodating the demands of the task at hand and supportive technology.

Design Teams’ Focus

To Innovate Watkins Memorial Student Health Service Center's (Watkins) check-in and waiting experience for students and staff.

Solution

Nurturing U stems from the need to improve the check-in and waiting experience for patients at Watkins Memorial Student Health Service Center. It seeks to offer both mobile technology solutions and spatial improvements to address patients' concerns with privacy, communication, and comfort when checking-in for an appointment and waiting to see the doctor.

Through Evidence Based Design and User Experience Research, a check-in application, check-in kiosk, separate waiting areas, updated décor, and alternative waiting areas, were designed to innovate the clinic's check-in and waiting experience and improve patients’ concerns.

Design Process

Phase 1:

name of phase

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Method

what method did